We are experts at analysing all aspects of the customer relationship: user experience, customer services, new media channels, marketing communications and brand.
Our work spans the full range of consumer research; qualitative, quantitative and the latest online and mobile techniques. All of our research is carried out in-house by our fully trained team of research experts.
Our qualitative research includes focus groups, one-to-one depth interviews and in-home ethnography and observation.
Our quantitative techniques cover customer satisfaction, mystery shopping and expectation and perception surveys. We have our own proprietary online research platform that brings together the latest community and forum research, online diary studies, online surveys and online focus groups. The whole system incorporates mobile and online technology to give projects a fast and detailed turnaround.
Our specialist international research hub puts all of this expertise on a global scale.
Intersperience showed great commitment and a pro-active approach. The insights gained are a credit to Intersperience’s expertise and I would not have any hesitation choosing Intersperience again. Thank you very much for this good working relationship.