We are experts at analysing all aspects of the customer relationship: user experience, customer services, new media channels, marketing communications and brand.
Our work spans the full range of consumer research; qualitative, quantitative and the latest online and mobile techniques. All of our research is carried out in-house by our fully trained team of research experts.
Our qualitative research includes focus groups, one-to-one depth interviews and in-home ethnography and observation.
Our quantitative techniques cover customer satisfaction, mystery shopping and expectation and perception surveys. We have our own proprietary online research platform that brings together the latest community and forum research, online diary studies, online surveys and online focus groups. The whole system incorporates mobile and online technology to give projects a fast and detailed turnaround.
Case Study - Ennera
One stop shop research informs Spanish company's first foray into the UK market Click here to read full case study (opens PDF in a new window).
We work in a highly consultative way that puts emphasis on meeting your specific objectives. We will advise on the most effective methods and techniques for your circumstances and provide a fully managed service – from design, through data collection to analysis and interpretation of findings. We are known for our interpretation and knowledge.