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Are you a Follower or Are You a Friend?
by Dorota Rewinska
14/06/2013
A Guide to Facebook Etiquette
by Dorota Rewinska
07/06/2013
If I'm tweeting about a programme does that mean I am engaged with it?
by Maria Twigge
29/05/2013
A Guide to Twitter Etiquette
by Dorota Rewinska
15/05/2013
Every bit of insight helps, or does it?
by Paul Hudson
26/04/2013
Consumer Reviews - Friend or Foe?
by Dorota Rewinska
18/04/2013
Mobile Mania - A Case Study
by Maria Twigge
12/04/2013
Adoption of New Services
by Dorota Rewinska
05/04/2013
The shop of the future (Part 2)
by Paul Hudson
28/03/2013
Internet (26)
Customer Service (15)
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Expectations (11)
Online qual (11)
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Paul's blog
Guest blog
June 14 2013
Are you a Follower or Are You a Friend?
By
Dorota Rewinska
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The two most popular social sites on the internet, Facebook and Twitter are a focus of the majority of businesses who are looking for ways to create a more engaging service and establish a strong bond with their customers.
There are some obvious differences between th...
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Customer Service
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Internet
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Social Networking
Posted In:
Consumer & technology
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Market research
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Customer experience
June 7 2013
A Guide to Facebook Etiquette
By
Dorota Rewinska
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There are almost a quarter of a billion Facebook users in Europe (32 million in the UK) and popularity of the site continues to increase:
An average Facebook user has 130 friends
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Customer Service
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Internet
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Perceptions
Posted In:
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Market research
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Customer experience
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Consumer spending
May 29 2013
If I'm tweeting about a programme does that mean I am engaged with it?
By
Maria Twigge
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As we see more and more people become multiple device users we are being forced to consider further what this means for consumer behaviour.
Using mobile devices is, no doubt increasing our online social behaviours and in the context of television watching we are...
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Tags:
Customer Service
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Internet
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Perceptions
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Consumer & technology
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